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Most stock products can be shipped within 24-48 business hours of your finalized order. Custom products will require time to meet our production schedule. Please call our sales team to determine the required time for your order. Rush orders are accepted as time allows ( rush charges are applicable ).
A-1 Awards, Inc. is proud to offer custom full color graphics on most of the items we produce. To ensure that your art reproduction is the highest quality please submit your art in the highest resolution and/or vector format. Art should be submitted to our graphics department email graphics@a-1awards.com with your groups name in the subject line. You will receive an automatic electronic response to let you know that your artwork was received. After your art is reviewed by the graphics department they will contact you if your art will not reproduce well.
Your order will be shipped from our plant in Indianapolis, IN via FedEx or Freight Carrier. Please call our sales team to determine appropriate timing for your order’s production and shipping. Below is a map showing transit times for FedEx ground delivery. We ask that all orders are opened and checked within 24 hours of receipt to ensure accurate and safe delivery of your product. For orders that require a rush we do offer Express options via FedEx. All air shipments are the responsibility of the customer and will need to be paid for at the time of shipment. We will strive to have your order to you at least 1-2 days prior to your event. If you have not received it within that time please notify us.
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